What must be done if a patron has an adverse reaction to a service?

When a patron experiences an adverse reaction to a service, it is essential to document the incident and take appropriate action. This is crucial for several reasons. First, thorough documentation helps ensure a clear record of what occurred, which can be vital for any follow-up medical care or further investigation. Proper recording of these occurrences can also protect the establishment from liability issues and enhance the safety protocols.

Taking appropriate action might involve consulting with the patron to assess their needs and determining if any medical assistance is required. This reflects the professional responsibility of the service provider to ensure the well-being and safety of their patrons. Documenting adverse reactions also serves as a learning tool for the business to improve services and prevent future incidents.

In contrast, ignoring an adverse reaction, even if perceived to be minor, can lead to more significant health issues or escalate customer dissatisfaction. Issuing a refund immediately might not address the underlying issue or ensure that the patron receives the necessary care. Reporting to the news is an inappropriate response, as it does not facilitate resolution or recovery for the patron.